The unit has applications across industries and it should be regarded as an integrating unit. When delivered/assessed as part of a qualification, the unit will be customised to ensure its relevance to the real or simulated work activities and related workplaces. |
Not Applicable
ELEMENT | PERFORMANCE CRITERIA |
1Plan, organise and complete daily work | 1.1 Work instructions and priorities are identified and interpreted in consultation with supervisor 1.2 An appropriate work plan or daily routine is determined and mapped out 1.3 Materials, resources or information needed to complete work is determined, collected, and organised 1.4 Work tasks are completed within designated timelines, quality standards, and instructions 1.5 Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required 1.6 Feedback is sought on work performance and improvements are made as required |
2Communicate effectively | 2.1 Appropriate lines of communication with supervisors, colleagues and customers are identified 2.2 Effective communication skills and numeracy skills are used to gather and convey information 2.3 Appropriate non-verbal behaviour is demonstrated |
3Work with others | 3.1 Work roles of self and others in the workplace are identified 3.2 Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships 3.3 Customers and colleagues who have diverse backgrounds are respected |
4Use workplace technology | 4.1 Appropriate workplace technology is selected and used according to workplace and manufacturers guidelines and instructions 4.2 Workplace technology is inspected to ensure it is not damaged and is working properly and precautions are taken to reduce risks 4.3 Appropriate action is taken when problems with workplace technology occur 4.4 Workplace technology is cared for according to workplace and manufacturers guidelines and instructions |
5Solve work problems | 5.1 Problems are identified and practical or creative solutions are developed within the scope of individual responsibility to rectify them 5.2 Assistance is sought from key personnel when appropriate 5.3 Workplace problems are reported as required using appropriate workplace procedures |
6Adapt to change | 6.1 New work requirements or situations are identified, clarified and adapted to 6.2 A range of possible practical or creative options to deal with workplace challenges are considered 6.3 A willingness to be open to and trial new ideas and techniques is demonstrated |
REQUIRED KNOWLEDGE AND SKILLS |
This describes the essential knowledge and skills and their level required for this unit. |
Required knowledge: |
Workplace procedures, policies and instructions |
Workplace structures and the roles and responsibilities of individuals and team/group members |
Basic mathematical operations and techniques |
Procedures for identifying and using relevant workplace technology when carrying out workplace calculations |
Typical problems in the workplace and appropriate action and solutions |
Systems and equipment used in the workplace and the instructions, processes and precautions for their use |
Basic principles of teamwork in the workplace |
Required skills: |
Use basic interpersonal and communication skills (including listening and questioning, receiving feedback) |
Follow relevant OH&S and environmental protection procedures and responsibilities |
Interpret and follow a designated work plan or set of instructions for a job |
Plan a daily routine to complete required workplace tasks |
Use time management strategies |
Work cooperatively and collaboratively with others to complete tasks |
Adapt and modify activities depending on differing workplace contexts and environment |
Use appropriate techniques to solve or report problems identified when completing work tasks |
Carry out calculations that may be required when completing work tasks, particularly including the four basic mathematical operations |
Take appropriate initiatives to deal with problems and to complete tasks |
Identify and correctly use equipment, tools and other technology required to complete workplace tasks |
Keep required records of workplace activities |
Apply relevant industrial or other legislative requirements |
Recognise and adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions among staff and others |
Recognise limitations, ask for help and seek clarification or information about work requirements and procedures |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying: the underpinning knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement |
Context of and specific resources for assessment | Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals |
Method of assessment | Assessment of this unit must be undertaken by a registered training organisation As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Work instructions may include: | job sheets patterns plans drawings designs verbal directions customer orders |
Communication in the workplace may include: | listening and understanding speaking clearly and directly reading independently writing to audience needs group interaction the chain of command in which to report questioning to obtain information and/or clarify information and understanding routine oral reporting routine written reporting participation in routine meetings in the workplace basic recording of discussions |
Effective numeracy skills are those which related to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and/or fractions, and may include those related to: | estimates of the quantities of materials and resources required to complete a work task money (cost, invoices, change, etc.) volume weight time length and distance speed area perimeter |
A diversity of backgrounds may include, but is not limited to different: | ages genders culture personal values or beliefs race religion political persuasion |
Workplace technology may vary widely from industry to industry and may include: | business equipment such as fax machines, telephones, photo copiers, cutting machines, cameras, voice recorders computer technology such as laptops, PCs, digital cameras, zip drives, modems, scanners, printers other technology such as machinery, hand tools, knives, ovens, stoves, lifts, security systems |
Workplace technology precautions may include: | routine checking of equipment regular backups of data keeping a log book of detected faults checking that repairs have been carried out using appropriate clothing |
Appropriate action may include: | contacting a supervisor, manager contacting the manufacturer contacting a service provider reporting and documenting the problem |
Key personnel may include: | supervisor manager fellow colleagues team members |
Workplace procedures may include: | organisational policies and guidelines common organisational practice performance plans OH&S policies, procedures and programs relevant legislative requirements in areas such as OH&S, privacy, anti-discrimination, environmental protection, trade practices, etc relevant licence requirements and related regulations |
Information and documents may include: | applicable national, state and territory regulations standard operating procedures applicable to work role quality standards applicable to work role |
Applicable legislation, regulations and codes may include: | applicable national, state and territory regulations relevant Australian Standards and related requirements relevant state/territory OH&S legislation relevant state/territory environmental protection legislation |
Not Applicable
This unit contains employability skills. |
Refer to Unit Descriptor